Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece. You may authorize Citizen to proceed with the repair by mailing in a check, cash, or money order. Chargeable repair work will not commence until we have received your approval. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. If desired, you may use our printable PDF form. Be sure to keep a copy of your letter for your records, and note the case and serial numbers. Include a detailed letter describing what repairs you would like performed as well as a daytime telephone number, email address, and your return address. You may also send the watch to our regional locations in Dallas, TX or Atlanta, GA, but as they are smaller facilities, their processing times may be longer than that of the Torrance location. As such, please do not use any containers and/or materials you wish returned. All shipping containers and packing materials are discarded upon receipt.

Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. If you live in the United States, we recommend you send your watch via insured carrier to our Torrance, CA facility as this location is better equipped to handle large volumes of repairs and inquiries. The guidelines below will help you submit your watch for repair to our service facilities. You may find it necessary to return your timepiece for service.

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